Oracle Health launches AI-powered patient portal

Oracle Health, the second-largest electronic health record (EHR) vendor in the US, released on August 12 a new AI-powered patient portal it says will help reduce clinicians’ administrative burden.

The move comes as Oracle is gearing up to compete with Epic, which introduced its own EHR-integrated AI tools named Emmie, Art, and Penny last August. At the end of 2025, Epic had roughly twice the acute care market share by percentage of hospitals compared to Oracle, according to reporting from Becker’s Hospital Review.

Seema Verma, EVP and general manager of Oracle Health and Life Sciences, who also served as administrator of the Centers for Medicare and Medicaid Services during the first Trump administration, said in a company statement the new patient portal is meant to “help patients understand, manage, and improve their health.”

“By making it easy for patients to navigate their care and communicate digitally, we’re also helping care teams reduce administrative burden and focus their time on what matters most: delivering the best possible care,” Verma continued.

The portal is available to all US customers, Amanda Parmer, Oracle spokesperson, told Healthcare Brew. For some customers, the portal is automatically included in their contracts. For others, it’s available for an additional price, she said. Oracle sells all of its EHR products directly to health systems, hospitals, and clinics.

Stepping into the portal. Inside the portal, patients can ask the AI questions about their diagnoses, test results, and treatment options and get “clear, plain-language” responses, according to Oracle Health. The AI can also show them trends in their labs and vitals so they can see how their health may have changed over time.

Patients will also get access to health summaries with information on their recent visits, medications, and tasks to complete to help them get ready for upcoming appointments, according to an Oracle press release. The AI can also help them schedule appointments with providers.

If patients can better understand their care without having to get a clinician involved, that may reduce the amount of time providers spend managing calls and portal messages, according to Oracle.

However, clinicians have expressed concern over patients relying too heavily on AI to interpret their clinical data. A KFF poll found 19% of adults upload their lab or test results into AI chatbots, but physicians told the Wall Street Journal AI isn’t always accurate in analyzing things like medical images.

In case anyone was worried about the AI overstepping, Oracle included in its press release a promise that the new portal “has strong guardrails that prevent the AI from providing diagnoses, medical advice, or treatment recommendations.” The company also said no personal health information is stored outside of the Oracle system or in third-party models.