Urgent care company Experity partners with Amazon Pharmacy for same-day meds delivery

Urgent care may be about to get even more, well, urgent.

That’s because Experity—a company that provides medical records, practice management, and back-office systems for urgent care clinics—announced a new partnership with Amazon Pharmacy Nov. 13.

Through the collaboration, patients at Experity’s 7,000+ clinics in the US will have access to same-day medication delivery (in certain markets) or two-day delivery for Amazon Prime members through the retail and tech giant’s pharmacy arm. This will be available through Experity’s partners, Kevin Clarke, SVP of strategic business development at Experity, told us, including Nashville-based HCA Healthcare as well as urgent care providers American Family Care, Fast Pace Health, and Bon Secours.

The rundown. The main goal of the partnership, Clarke said, is to give patients more transparency around medications since picking up at the pharmacy can sometimes include lines, unknown costs, or stocking issues.

A 2024 JD Power survey of 13,505 pharmacy customers from September 2023 through May 2024 found that while 89% of respondents said brick-and-mortar pharmacists had good communication, only 51% said their prescriptions were filled quickly.

Additionally, Clarke said, when providers call Amazon, the pharmacy is able to tell them if the medication is available, when it can be delivered, and at what cost in real time.

On the provider side, he said, the partnership also limits problems around pharmacy needs after patients leave the doctor’s office. For example, if a pharmacy doesn’t have the meds, the patient may have to go back to the provider, putting pressure on the front desk and office staff to resend the prescription elsewhere.

“All of those problems are eliminated for the clinic if the prescription goes right the first time,” Clark said, adding that clinicians “can provide better care to the patients that are in front of them instead of trying to work on the patient from three hours ago or from last night.”

Growing lanes. Amazon has been making moves to expand its pharmaceutical presence, especially in suburban and rural areas where it may create more demand. As we previously reported, about 1 in 3 independent pharmacies are at risk of closure, especially those in rural and underserved areas.

Amazon first launched its pharmacy offering back in 2020 and has grown its patient base 2x YoY. The company currently provides same-day medication delivery services to around 14 cities, with more to come by the end of 2025. Then last month, Amazon announced it would install kiosks for patients to dispense medication right after appointments.

Meanwhile, other pharmacies like CVS and Walgreens have been financially struggling. CVS is currently undergoing company restructuring and a $2 billion plan for cost savings. Walgreens was bought by private equity firm Sycamore Partners in March after closing stores and moving away from primary care, and is going to be split into five separate companies, according to a March press release.

Industrywide, Marie Boon-Falleur, partner in consultancy Bain and Company’s healthcare and life sciences practice, told us home delivery will continue to grow as a “consumer preference.”

“The most effective models may blend convenience and personal interaction, offering both in-person service and delivery options. Change will come gradually as patient habits evolve over time,” she said.