Telehealth has become all the rage following the Covid-19 pandemic, with about 17% of appointments going virtual, up from 1% in February 2020.
But some startups and investors are still betting on in-person care.
Take knownwell, a Massachusetts-based weight-inclusive hybrid primary care company that started serving patients in March 2023. Brooke Boyarsky Pratt, a co-founder and CEO of the company, created the startup in response to her own challenges finding a provider as a patient with obesity.
But despite the craze for telemedicine, the founders, Boyarsky Pratt and Angela Fitch, opted to build a hybrid model with clinics for face-to-face appointments, betting on the value of in-person healthcare. The company currently operates physical clinics in three states and sees patients virtually across New England, Texas, and Minnesota.
“We felt strongly that to build a longitudinal connection with patients, it was important to be convenient, which is hard to do if you’re only in person,” Boyarsky Pratt told Healthcare Brew. “But it was also important that there were parts of really that relationship between a clinician and a patient that are just difficult to do virtually.”
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