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CVS is among the first major pharmacy retailers to add agentic AI tools.

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In today’s edition:

CVS goes agentic

Hospital school is in session

AT&T’s onsite therapy

—Maia Anderson, Cassie McGrath, Courtney Vinopal

RETAIL PHARMA

A CVS sign against a blue cloudy sky

Getty Images

CVS Health is throwing its hat into the agentic AI ring.

The retail pharmacy giant announced a partnership with Google Cloud on March 5 to create an agentic AI platform meant to boost consumer engagement in healthcare. The platform will fall under a new health tech services subsidiary called Health100.

“Consumer engagement in their own health and care is the holy grail that will drive trust and much better health outcomes,” Tilak Mandadi, EVP of ventures and chief experience and technology officer at CVS Health, said in a press release.

The platform will pull patient data from pharmacy benefit managers, pharmacies, providers, and digital health systems into one place, Tony Ambrozie, SVP and chief digital, technology and information officer at CVS Health Pharmacy and Consumer Wellness, told Reuters.

Experts are split on what its impact might be.—MA

Presented By The Crew

HOSPITALS

A simulated hospital room inside a high school

Health Education and Learning (HEAL) High School

While staffing shortages are certainly nothing new to the industry, the healthcare workforce still has an estimated physician shortage of 141,160 expected through 2038 as of December 2025, per the federal Health Resources and Services Administration.

The industry is certainly working toward solutions, often offering higher wages to attract workers, but certain employers are also thinking outside the box. Houston-based Memorial Hermann Health System is getting creative about hiring by building a realistic hospital inside a nearby high school.

On Aug. 12, 2024, Health Education and Learning (HEAL) High School welcomed its first class of students. And by 2028, it’s expected to serve a student body of 760 high schoolers in an effort to inspire them toward a healthcare career, according to the system’s website.

“What we’re doing is really opening up healthcare as a career to our communities,” Bryan Sisk, SVP and chief nursing executive at Memorial Hermann, told Healthcare Brew.

Here’s more on how the program works and its goals.—CM

MENTAL HEALTH

A collage showing employees taking advantage of health and wellness benefits.

Brittany Holloway-Brown, Photos: Adobe Stock

Since 2022, employees at AT&T’s Dallas headquarters have had access to a full-time, onsite therapist through a third-party provider.

The benefit became so popular that AT&T decided to add another therapist to serve Dallas workers, and expanded the service to additional locations like El Segundo, California, and Bedminster, New Jersey. AT&T currently has 10 onsite therapy clinics at offices and call centers across the US, and hopes to open 20 by the end of the year.

Ben Jackson, VP of global benefits for AT&T, recently told HR Brew how he and his colleagues pitched the benefit to leadership. He also provided details about how AT&T is measuring the return-on-investment of onsite therapy.

Keep reading on HR Brew.—CV

VITAL SIGNS

A laptop tracking vital signs is placed on rolling medical equipment.

Francis Scialabba

Today’s top healthcare reads.

Stat: 8%. That’s the percentage of people with ACA plans who pay more than $500 per month for coverage, twice as much as the last four years. (Modern Healthcare)

Quote: “For decades, if you look at the line of healthcare employment, it’s just trending upwards, basically uninterrupted. With the one exception of Covid, recessions, and other blips in employment throughout the economy have not really shown up in healthcare.”—Josh Gottlieb, an economist and professor at the University of Chicago, on the steady and continuous growth of healthcare jobs in the US (Stat)

Read: Congress is considering cutting healthcare spending to fund the Iran war. (Axios)

Hospital building split in half collaged with briefcase and $100 bill. Credit: Illustration: Anna Kim, Photos: Adobe Stock.

Illustration: Anna Kim, Photos: Adobe Stock

As independent medical practices shrink, some doctors are turning to private equity to stay afloat—and even regain autonomy. This story explores why physicians say PE partnerships can preserve control over patient care, the risks critics warn about, and what the shift reveals about the pressures reshaping healthcare.

Check it out

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