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This week’s Making Rounds spotlights Gary Duncan, president and CEO emeritus of Joplin, Missouri-based Freeman Health System. The not-for-profit health system has three hospitals and 460 beds, and serves an area that covers more than 450,000 patients across Missouri, Arkansas, Kansas, and Oklahoma.
Duncan discussed some of the lessons he learned during his 15-year tenure as Freeman’s president and CEO—and his thoughts on why CEOs need to learn crisis management.
This interview has been lightly edited for length and clarity.
What were some of the things you accomplished during your time at Freeman Health System?
We started a heart program including open heart surgery that went from the ground floor to being the strongest heart program in the region. I think one of the most important things we did was put together the technical resources so that we could do deep dives into where there were opportunities or where there were problems. For example, someone says, “We have a lot of urinary tract infections in the hospital.” In the old days, it was kind of anecdotal. But now we can look and see, yes, in this area of the hospital, we have abnormally high urinary tract infections among patients.
And more importantly, the solutions are all there online. You don’t have to think up how you’re going to treat the patient. I think that was one of the things I took a lot of pride in—that we were able to tackle those problems and improve the patient care.
Keep reading here.—KW
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